Terms of Service

These Terms of Service ("Terms") are a binding agreement between you and ReClaw ("ReClaw," "we," "us," or "our"). They govern your access to and use of the ReClaw website, dashboard, command line tools, APIs, backup and restore features, subscriptions, documentation, and related services (collectively, the "Service").

By creating an account, installing or using the CLI, accessing the dashboard, calling an API, starting a backup, restoring an archive, or otherwise using the Service, you agree to these Terms and to the Privacy Policy. If you use the Service on behalf of a company or other organization, you represent that you have authority to bind that organization, and "you" includes that organization.

If you do not agree to these Terms, you may not use the Service.

ReClaw provides tooling for encrypted backup capture, scheduled backup operations, account-level archive storage, and guided restore flows for OpenClaw workspaces. The Service is a backup and recovery aid. It is not a guaranteed disaster recovery system, archival repository, security product, compliance system, or substitute for your own tested operational backups.

You are responsible for deciding whether the Service is suitable for your use case, for maintaining independent copies of critical data, and for testing restore procedures before relying on them. We do not guarantee that a backup will be created, uploaded, retained, decrypted, verified, restored, or usable in any particular environment.

You must be at least 18 years old, or the age of legal majority where you live, to use the Service. The Service is not directed to children under 13, and you may not use the Service if you are barred from doing so under applicable law.

You agree to provide accurate account information, keep it current, and maintain the confidentiality and security of your passwords, sessions, API keys, personal access tokens, CLI credentials, backup passphrases, local devices, and local configuration files. You are responsible for all activity under your account, whether or not you authorized it, except to the extent caused by our breach of these Terms.

ReClaw is designed so that your backup passphrase is not sent to us. If you lose your passphrase, we cannot decrypt or recover encrypted backups for you. A fresh API token does not create a fresh backup account or reset your passphrase.

"Customer Content" means files, archives, encrypted backup blobs, workspace data, configuration data, metadata, labels, logs, commands, and other information that you submit to, upload to, store with, or cause the Service to process.

You retain your rights in Customer Content. You grant ReClaw a limited worldwide, non-exclusive, royalty-free license to host, store, transmit, copy, process, display, and otherwise handle Customer Content solely to provide, secure, maintain, support, and improve the Service, comply with law, and enforce these Terms.

You represent that you have all rights and permissions needed for your Customer Content and for your use of the Service. You are solely responsible for the content, legality, accuracy, integrity, retention, and restoration of Customer Content, including any personal information, regulated data, trade secrets, source code, credentials, or third-party materials included in your backups.

Unless a separate written agreement says otherwise, you may not use the Service to store or process protected health information, payment card data, government classified information, export-controlled technical data, or other highly regulated data where a dedicated written agreement, business associate agreement, data processing agreement, or special compliance program is legally required.

Backups may expire, fail, be incomplete, become corrupted, be deleted, or be unavailable because of retention limits, plan limits, user action, failed uploads, encryption errors, account suspension, nonpayment, provider outages, security incidents, legal requirements, or other causes. You should keep independent backups of any data that matters.

You may not, and may not allow anyone else to:

• use the Service for unlawful, harmful, fraudulent, deceptive, abusive, infringing, or unauthorized purposes;
• upload, store, transmit, or distribute malware, exploit code, botnets, credential stuffing tools, phishing materials, or content that violates third-party rights;
• access, test, scan, attack, disrupt, overload, bypass, or interfere with the Service, our infrastructure, our providers, or other users without written authorization;
• reverse engineer, decompile, scrape, crawl, resell, sublicense, or commercially exploit the Service except as expressly allowed by law or by a written agreement;
• use the Service to back up, restore, access, or control systems or data that you do not own or lack authority to use;
• remove, alter, or obscure proprietary notices, license notices, or security features;
• use the Service in high-risk environments where failure could lead to death, personal injury, environmental damage, physical property damage, or critical infrastructure disruption; or
• violate export control, sanctions, anti-bribery, privacy, intellectual property, consumer protection, or data protection laws.

The Service may interoperate with or depend on third-party services, platforms, software, package registries, storage providers, payment processors, authentication tools, hosting providers, OpenClaw, and open-source dependencies. Those third parties are not under our control, and their own terms, privacy notices, availability, security practices, and fees may apply.

We are not responsible for third-party services, third-party content, third-party software, provider outages, provider data loss, provider security incidents, or changes made by a third party. Your use of third-party integrations is at your own risk.

ReClaw may offer free and paid plans. Paid plan features, backup cadence, usage limits, prices, taxes, billing cycles, and availability may change. We will use reasonable efforts to provide notice of material changes where required by law or by the checkout flow.

If you buy a subscription, you authorize us and our payment and merchant-of-record providers to charge the applicable payment method for recurring fees, taxes, and other charges until you cancel. Unless the checkout page or a separate written agreement says otherwise, subscriptions renew automatically at the end of each billing period.

You may cancel through the billing portal or any other cancellation method we make available. Cancellation usually stops future renewal; it does not automatically refund past charges, shorten an already paid term, or delete your account. Refunds are provided only where required by law, where stated in the applicable checkout terms, or where we choose to provide them at our discretion.

If payment fails, a subscription is cancelled, or an account exceeds plan limits, we may downgrade, restrict, suspend, or terminate access to paid features and may delete backups or other Customer Content after any applicable retention period.

ReClaw and its licensors own all rights, title, and interest in and to the Service, including software, interfaces, APIs, documentation, designs, trademarks, trade names, logos, and other materials, except for Customer Content and third-party materials. Subject to these Terms, we grant you a limited, revocable, non-exclusive, non-transferable license to use the Service for your internal lawful purposes.

If you send feedback, ideas, suggestions, or requests, you grant us a perpetual, irrevocable, worldwide, royalty-free license to use them without restriction or compensation to you.

We may modify, suspend, discontinue, replace, or limit any part of the Service at any time, including features, storage methods, retention periods, APIs, CLI behavior, pricing, and plan limits. We are not liable for changes to or discontinuation of the Service.

We may update these Terms from time to time. The updated Terms will be effective when posted unless a later date is stated. If we determine that an update is material, we will use reasonable efforts to notify you. Your continued use of the Service after an update becomes effective means you accept the updated Terms.

To the maximum extent permitted by law, the Service is provided "as is," "as available," and "with all faults." ReClaw disclaims all warranties and conditions, whether express, implied, statutory, or otherwise, including warranties of merchantability, fitness for a particular purpose, title, quiet enjoyment, non-infringement, availability, security, accuracy, and reliability.

We do not warrant that the Service will be uninterrupted, error-free, secure, current, complete, compatible with your environment, free of harmful components, or that any backup, archive, key, passphrase, token, restore process, scheduler, CLI command, or integration will be created, retained, recovered, restored, verified, or function as expected.

No information from ReClaw is legal, financial, medical, security, compliance, disaster recovery, or other professional advice. You are responsible for your own risk assessments, operational controls, security practices, compliance obligations, and independent backups.

Some jurisdictions do not allow certain warranty exclusions. In those jurisdictions, the exclusions apply only to the maximum extent permitted by law.

To the maximum extent permitted by law, ReClaw and its affiliates, officers, directors, employees, contractors, agents, licensors, suppliers, and service providers will not be liable for any indirect, incidental, special, consequential, exemplary, enhanced, or punitive damages; loss of profits, revenue, goodwill, business, opportunity, data, backups, archives, credentials, content, or use; security incidents; service interruption; substitute services; or restoration costs, even if advised of the possibility of those damages.

To the maximum extent permitted by law, ReClaw's total aggregate liability for all claims arising out of or relating to the Service or these Terms will not exceed the greater of: (a) the amounts you paid to ReClaw for the Service in the three months before the event giving rise to the claim; or (b) USD $100.

The limitations in this section apply to all legal theories, including contract, tort, negligence, strict liability, warranty, statute, and otherwise. They do not limit liability that cannot legally be limited, such as liability for fraud, intentional misconduct, or other non-waivable rights under applicable law.

To the maximum extent permitted by law, you will defend, indemnify, and hold harmless ReClaw and its affiliates, officers, directors, employees, contractors, agents, licensors, suppliers, and service providers from and against any claims, damages, losses, liabilities, penalties, fines, costs, and expenses, including reasonable attorneys' fees, arising out of or relating to:

• your use or misuse of the Service;
• your Customer Content;
• your breach of these Terms;
• your violation of law or third-party rights;
• your credentials, devices, passphrases, tokens, or accounts; or
• disputes between you and any third party relating to your use of the Service.

We may assume exclusive control of the defense of any matter subject to indemnification, and you will cooperate with us.

We may suspend, restrict, or terminate your access to the Service at any time if we believe you violated these Terms, created risk or legal exposure, failed to pay fees, used the Service abusively, caused harm to the Service or others, or if we are required to do so by law or by a provider.

You may stop using the Service at any time. Account deletion, cancellation, suspension, or termination may result in loss or deletion of Customer Content, backups, API keys, settings, and account data. Sections that by their nature should survive termination will survive, including ownership, payment obligations, disclaimers, limitation of liability, indemnification, dispute resolution, and general terms.

Please read this section carefully. It requires individual arbitration for many disputes and limits the way you and ReClaw can seek relief, except where prohibited by law.

Before starting a formal proceeding, you agree to email support@reclaw.io with a short description of the dispute and your requested relief. You and ReClaw will try to resolve the dispute informally for 30 days.

If informal resolution fails, any dispute arising out of or relating to the Service or these Terms will be resolved by binding individual arbitration administered by the American Arbitration Association under its applicable Consumer Arbitration Rules or Commercial Arbitration Rules, except that either party may bring an individual claim in small claims court if eligible, and either party may seek injunctive or equitable relief for intellectual property misuse, unauthorized access, or security abuse.

You and ReClaw waive the right to a jury trial and agree to bring claims only on an individual basis. You and ReClaw may not participate in a class action, class arbitration, private attorney general action, or representative proceeding, except where this waiver is prohibited by law.

You may opt out of arbitration by sending written notice to support@reclaw.io within 30 days after you first accept these Terms. Your notice must include your name, account email, and a clear statement that you opt out of arbitration. Opting out of arbitration does not opt you out of any other part of these Terms.

These Terms are governed by the laws of the State of Delaware, USA, excluding conflict-of-law rules, and the Federal Arbitration Act governs the arbitration agreement above. If you are a consumer, this choice of law does not deprive you of mandatory protections that cannot be waived under the law of your place of residence.

These Terms, together with the Privacy Policy and any terms presented at checkout or in a signed agreement, are the entire agreement between you and ReClaw for the Service. If any provision is unenforceable, the rest remains in effect, and the unenforceable provision will be modified to the minimum extent necessary to make it enforceable.

You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, financing, reorganization, sale of assets, or by operation of law. Our failure to enforce a provision is not a waiver. We are not liable for delay or failure caused by events beyond our reasonable control.

Legal notices to ReClaw should be sent to support@reclaw.io. We may send notices to the email associated with your account, through the dashboard, or by posting them in the Service.